Ronald Kliphuis (Global Head of Rewards) and his team also teamed up with Crunchr to empower data-driven decisions within the HR function. They aimed to give Randstad HR professionals easy access to facts and data so that HR would gradually embrace a data-driven way of working and move away from ‘gut feel’ decision making. Crunchr’s best-in-class reporting capabilities and its self-service analytics platform did exactly that. It has empowered Randstad’s employees to use and analyze data across the employee life cycle and across topics (recruitment, turnover, diversity, rewards, etc.)
Reducing failed hires
For example, Randstad has a relatively high turnover for new-joiners. This is not always a problem as the company needs to offer flexibility to clients and to be agile to scale up and down. However, turnover also means a risk of losing relevant client knowledge and replacing people is costly. As a result, insights into failed hires (hires that leave within the first year) was particularly crucial for Randstad.
Randstad: "When people leave Randstad within the first year, this becomes very costly because we have put great effort into recruiting & onboarding them. Especially in client-facing roles (which we have a lot), this has our attention to ensure relations with clients and candidates stay intact. Additionally, imagine the number of interview hours that could be avoided if our voluntary turnover would be less. When we are better at retaining these people for longer periods, we can reduce the number of interviews which saves us a lot of costs. This is why insights into failed hires are critical to make this possible.”
Randstad collaborated with Crunchr to create a failed hires module that provides insights into how to lower its number and to save costs! It answers key questions such as: What is causing failed hires? Is it the recruitment process or the onboarding process? To what extent does the hiring channel matter? Does the type of manager play a role? Click here to download our whitepaper Getting Recruitment Right for more information on how this module can help with insights into recruiting effectiveness by using workforce analytics. “The ability to analyze our various recruitment channels' effectiveness is invaluable when reviewing where to invest our recruitment budget”, says Graham Trevor, HR director.
Randstad chose Crunchr because of its expertise and vision on People Analytics. Crunchr's knowledge of HR, its analytics expertise, passion, and the possibility of co-developing functionality convinced the global HR team. They believed that Crunchr could help Randstad's HR organization to become more data-driven
"Crunchr is a flexible scale-up, we feel heard by Crunchr and get priority, especially compared to big software solutions where they have different levels of priority." - Ronald Kliphuis, Global Head of Rewards.
"Crunchr is built for analytics. Its foundation is not administrative or transaction like a core HR system. Crunchr builds What-if scenarios easily, and you can easily look at correlation and trends. Our favorite part of Crunchr is the power report section. You can easily drag and drop the data to create pivot tables & graphs with all your available data. The ease with which we can do this is of great value to us! Crunchr is an analytics layer on top of your HR systems. We also connected our learning & development data for insights into talent," Ronald continues.